Last updated: [DATE]
We want the credits you buy to be credits you can use. This page explains when we refund and when we do not. It forms part of our Terms of Service.
If you buy a credit pack and have not spent any of it, you can request a refund within 7 days of purchase. We refund to the original payment method. Once a pack has been used, it is no longer refundable.
Credits are spent when an image is delivered. Because a delivered image cannot be returned, spent credits cannot be refunded. This is the same rule image generation services generally apply.
If a generation fails, is blocked by our content checks, or times out, the reserved credits return to your balance automatically. You are charged only for images that are actually delivered. If you believe credits were deducted without a delivered image, write to support@restyla.io with the approximate time and we will check the transaction log.
If you were charged twice for the same pack, or do not recognise a charge, contact us before contacting your bank. We can usually resolve it in a day, and a chargeback takes far longer and temporarily freezes the credits.
If you live in the EEA or the UK, you generally have a 14-day right to withdraw from a digital purchase. By asking us to deliver credits immediately, you consent to that delivery and acknowledge that the right of withdrawal ends once you have spent them. Nothing here limits rights you have under mandatory local law.
Email support@restyla.io from the address on your account, with the date and amount of the purchase, and tell us whether any credits were used. We reply within [2] business days and process approved refunds within [5] business days. Your bank may take longer to show it.
Please contact us first. If a chargeback is filed while an account holds credits from the disputed purchase, we may suspend those credits until it is resolved.
[LEGAL ENTITY NAME], [REGISTERED ADDRESS] support@restyla.io